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Restaurant Trends for 2021 – How Restaurants will Succeed

COVID-19 has changed the way restaurants operate in a big way. In some states, they still aren’t fully operating, which leaves restaurants thinking outside the box longer than they ever thought necessary.

2021 looks like it will shape up much how 2020 ended, which means restaurant owners must continue being creative and figuring out ways to make the most of their business as it is right now.

Top Restaurant Trends for 2021

Focusing on Take-Out, Delivery, and Contactless Payments

No one knows when restaurants will open again (for indoor seating). This means all business owners must rely on take-out and delivery. Anything they can make contactless (including payments) is what will bring in the customers. Curbside delivery, online payments, and as little contact as possible are what will bring the business.

Creating a Brand for Themselves

Restaurants shouldn’t rely on just the food that they serve, but on the brand, they want to create. Think about what audience you serve. What are their pain points? What do you offer that helps them? That’s the brand you want to focus on and portray to your audience to bring in more business.

Providing Healthy Foods

Everyone loves to eat out (or order in), but today’s consumer is health conscious. You’ll still have those who love their favorite comfort foods, but including at least a few healthy foods on the menu will cater to a larger crowd.

Pop-Ups and Special Menus

Restaurants today are getting with the times and realizing many of their services may be short-lived. For example, if they can open for in-person dining, it may be for a short period. So instead, they think outside the box and have specials and limited opportunity pop-ups that bring a sense of urgency and excitement.

Online Reservations

Today consumers have to make reservations for just about everything, including any type of dining. The days of popping into a restaurant when you feel like are gone. Merchants need to adopt an easy reservation method, of which online reservations is the easiest. Whether you have a mobile app or just a website, enabling customers to reserve their time easily brings in more business.

Provide Quick Dining Opportunities

Anything you can do to make the diner’s experience contactless will take you far in 2021. Diners want to get in and get out. This includes when they’re taking the food to go. Self-service kiosks and contactless payments (online) let customers come in, get their food, and leave with little to no contact with others.

2021 is all about staying healthy. From serving healthy foods, ensuring the utmost safety precautions, and offering contactless opportunities for ordering, paying, and picking up food is important.

No one knows when the pandemic will end, but restaurants can stay strong by implementing the trends consumers want to see and that makes them feel safe. As we continue to navigate our new normal, it’s time to adapt to what’s in front of you and give your audience what they need to remain loyal.

Frequently Asked Questions

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Restaurants Feeling the Negative Effects of the Pandemic as Winter Approaches

More than 100,000 restaurants have closed since the start of the pandemic and as many as 40% of restaurant owners don’t think their restaurant will make it through the winter if things continue the way they are going according to the National Restaurant Association.

The pandemic isn’t just affecting independent restaurants either. Chain restaurants are just as much at risk as the smaller establishments.

Costs aren’t any Lower

A big part of the problem is not only that sales are down, but costs are just as high as they were before. In fact, some restaurants state their labor costs exceed their pre-pandemic level because of the stricter measures put in place to ensure everyone’s safety.

Relief isn’t Coming

Another big part of the problem is the lack of relief. While the restaurant industry is grateful for the relief they received, it’s not enough to keep them going. They’ve waited as long as they could and now with the winter months upon us and outdoor dining nearly impossible in many areas of the country, more restaurants will hurt in a big way.

More Workers will be Furloughed or Laid Off

The restaurant industry fully expects to have to lay off or furlough even more workers during the winter months. With most restaurants restricted to curbside pickup and delivery, there is a much lower need for employees in the restaurant. Beyond a few kitchen staff and one or two front-of-the-house employees, restaurants can’t afford to keep others on staff for much longer if they want to try to stay in business.

Most restaurants are running at less than 80% of their normal staffing levels and many other restaurants had to pull back even further.

A Bleak Outlook

Restaurants have a bleak outlook for the winter and even the spring months. Even the restaurants that are making it right now have a meager outlook for the future. Only 6% of restaurant owners think things will get better for them by March.

What can Restaurants Do?

Right now without more relief, there isn’t much restaurant owners can do but try their best. They can offer new services, foods, and market their curbside and delivery services, but beyond that, their hands are tied.

They have little money to do much else and have to preserve what they have so they can keep their doors open and potentially keep some staff working.

It’s a bitter pill to swallow for the entire country. No restaurants in any state are doing well right now. Everyone is just getting by, but with the winter coming, everyone can’t help but worry about what comes next.

Who will be the next restaurant to close? Will the government pull through in time to save more restaurants during their time of need? Only time, patience, and a lot of thinking outside of the box will tell what the future holds for our restaurant industry.

How Will the Pandemic Change the Landscape for Restaurants in the US?

The Coronavirus pandemic has been wreaking havoc on the hospitality industry worldwide. However, some unexpected casualties are on their way for the US as a surprisingly large percentage of its restaurants decline and are forced to shutter their doors permanently.

Due to a mix of lockdowns and social distancing restrictions, many restaurants have frantically tried to adapt their business model to the “new normal.”  Since eateries could only send out their orders through takeout, online ordering, delivery etc. and many were forced to decrease their dine-in occupancy count, the sharp decline had to happen. In fact, experts suggest that the above factors are enough to lead many restaurants to shut their operations.

An Overview of the Current Condition of the US Restaurants

According to celebrity chef Wolfgang Puck, around 25 percent of small US restaurants will never see the light of dawn. He said, “They’re going to stay closed because they ran out of money and the landlords are evicting them. So it’s a really tough time.”

Running a restaurant is a challenge in a healthy economy, let alone managing a tattered one. For a restaurantowner to generate and maximize profits, he/she needs to fill at least 80 to 85 percent of the seats. Only then they can achieve break-even.

Now, with a pandemic-stricken economy, the costs and risks have greatly increased. The food delivery services, such as Uber Eats, keep 15 to 20 percent of the overall restaurant payment bill. Other than this, hosting customers means added costs to ensure that SOPs are followed, and safety measures like hand sanitizers, masks, and shields are available in quantities. However, not every restaurant can survive with these restrictions.

“The reality is not all of these restaurants are going to come back,” says Christopher Gaulke, a lecturer in the food and beverage area at Cornell University’s School of Hotel Administration. “Expectations are that as many as 30 to 40% may not come back, of the independent restaurants, your mom-and-pop-style sit-down [restaurants].”

On the other hand, restaurants like Domino’s and Chipotle, who solely thrived on takeout and delivery, are coping well.

The Takeout Restaurants Are Doing Fine

“Anyone that was in the takeout and delivery game before this has just done incredibly well,” Gaulke points out. “If you look at Domino’s, Chipotle, these chains that had invested so heavily in the technology for enabling third-party delivery or online ordering, etc., they’re all doing well.” Since their dine-in facility was only more or less an extra source of revenue, they don’t feel threatened and aren’t expected to lose everything to the pandemic.

The only way US restaurants can survive the COVID-19 crises is through innovation and working on their ability to adapt. They need to go beyond standard menus and design meal kits to cater to the masses. As Gaulke puts, “We have a company here in town that has started selling meal kits and groceries, as well as pre-made foods.”

Final Thoughts

It is never too late! Restaurants heavily dependent on in-house dining will continue to suffer compared to the delivery and takeout spots. Hence, it is advisable to invest time, energy, and money to redesign the restaurant business models and prioritize delivery, meal or grocery kits, and takeout if restaurants want to remain in the business through the COVID-19 pandemic.