Tag Archives: cyber monday sales

E-Commerce: News Briefs [2023 Update]

The Official Merchant Services Blog continues to follow some of the top trending stories in the e-commerce industry. E-commerce is an essential growth element in most retail businesses. This has been building for years, as online shopping becomes more and more a convenient and commonplace fact of life for the everyday consumer.

E-Commerce Sets Record Highs

It became clear that e-commerce is a titanic force in the marketplace when Cyber Monday sales results came trickling in. But the robust clicks business continued. Now reports are indicating that e-commerce had a record setting week. This internet retailer article said that consumer spending reached at least $1 billion on three separate days last week according to the web measurement firm comScore Inc. This means that three of the four recorded billion dollar spending days for e-commerce occurred last week –– the fourth was Cyber Monday 2010.

The statistical breakdown shows that shoppers spent $1.25 billion on Cyber Monday 2011, the single highest spending day recorded for e-commerce by comScore. This was followed up by $1.12 billion on Tuesday and $1.03 billion on Wednesday. In the time period between Nov. 1 and Dec. 1, 2011, consumers so far this holiday shopping season have spent more than $18.69 billion with online retailers ––up 15% from approximately $16.25 billion at the same point last year.

Will The Trend Continue?

The article quotes comScore chairman Gian Fulgoni as saying “As the deals from this week expire, it will be important to see the degree to which consumers return to the same retailers to continue their holiday shopping, thereby helping improve retailers’ profit margins, or if we experience a pullback in consumer spending—which has occurred in previous years—before promotional offers and spending intensity pick back up in earnest around mid-December.”

Free Shipping appears to entice online shoppers in a major way. According to the article 63.2% of all online transactions last week included free shipping. This makes a lot of sense, since free shipping evens the playing field in the bricks vs. clicks battle. With shipping costs taken out of the equation, it comes down to convenience and price. It’s much easier for shoppers to visit a website instead of fight crowds and stand in line. And the Cyber Monday deals –– many of which got extended past Monday prompting the nickname Cyber Week to emerge –– keep the pricing war ultra competitive.

SOPA Update

With e-commerce business booming so much in the holiday shopping season, the Stop Online Piracy Act (SOPA) and its latest developments become more and more important. According to this PC World article, a bipartisan group of lawmakers have come out in support of a new law that has been proposed as an alternative to SOPA.

Under this proposed legislation, the U.S. International Trade Commission (ITC) would be given the power to investigate claims of copyright infringement on foreign websites. The proposal would also allow the ITC to issue cease-and-desist orders to foreign websites that willfully engage in copyright infringement. The lawmakers demonstrate some clever ingenuity here with this proposal by tapping the ITC for the job of piracy oversight. The ITC already investigates patent infringement complaints and can bar infringing products from being imported into the U.S.

Host Merchant Services offered up an extensive analysis of SOPA, including the history and development of previous laws that affect online piracy and intellectual property rights.

What is notable about this new law being proposed?

new law being proposed

Two of the legislators supporting the use of the ITC as copyright infringement oversight are Ron Wyden [D-OR] and Zoe Lofgren [D-CA]. Wyden is notable because he was the one that effectively killed the Combat Online Infringement and Counterfeits Act of 2010 in the Senate. Lofgren is notable because she is one of Congress’ leading experts on the internet and has spoken out against SOPA on her own website. Having these two support a proposed law that seeks to combat online piracy is a pronounced development.

The new proposal seeks to clean up the problem of SOPA by giving it a more streamlined and functional process for copyright infringement claims. Under the new proposal the ITC could also investigate complaints of copyright infringement by foreign websites. Owners of the websites would be invited to present their side to the ITC, and the public would be notified of investigations, as the ITC does in patent investigations. ITC rulings against websites could be appealed to a U.S. appeals court. All of these aspects are different from the broad powers that SOPA grants to the Department of Justice.

As the article explains: “SOPA would allow the DOJ to seek court orders to stop online ad networks and payment processors from doing business with foreign websites accused of enabling or facilitating copyright infringement. The DOJ-requested court orders could also bar search engines from linking to the allegedly infringing sites and order domain name registrars to take down the websites and Internet service providers to block subscriber access to the sites accused of infringing.

SOPA would also allow copyright holders to seek court orders requiring online advertising networks and payment processors to stop supporting the alleged infringers if those businesses do not comply with requests from copyright holders. The court orders requested by copyright holders could target U.S. websites and services that enable or facilitate copyright, in addition to foreign websites.”

The proposal states its case as being a better alternative to SOPA here: “We found that using trade laws to address the flow of infringing digital goods into the United States makes it possible to avoid many of the pitfalls that would arise from other legislative proposals currently being advanced to combat online infringement. Namely by putting the regulatory power in the hands of the International Trade Commission – versus a diversity of magistrate judges not versed in Internet and trade policy – will ensure a transparent process in which import policy is fairly and consistently applied and all interests are taken into account. When infringement is addressed only from a narrow judicial perspective, important issues pertaining to cybersecurity and the promotion of online innovation, commerce and speech get neglected. By approaching digital good infringement as a matter of regulating international commerce, we are able to take all of these factors into account.”

In short, this proposal focuses on the copyright infringement that is at the root of the online piracy, instead of on the payment processors and e-commerce sites that could get caught up in the broad crackdown that SOPA could initiate.

What’s Your Major? E-Commerce

We noted this on our Facebook Page yesterday, but feel the need the mention it in our blog as well. E-commerce is now becoming a path of study in college. This Practical E-Commerce article links to 15 different e-commerce focused course programs being offered by various institutions, including Carnegie Mellon, University of Maryland, and Temple.

Getting Ready for Holiday Shopping

The Official Merchant Services Blog would like to wish everyone a very happy Halloween. As we speed our way into the last stretch of 2011, the holidays are going to zoom into view. Holiday shopping season officially tends to start on Black Friday. But in recent years, the boom in online shopping has holiday shoppers no longer traditionally adhering to the official shopping season trends. A 2010 survey conducted by Google and OTX found that 35% of internet users start their holiday shopping prior to the end of summer, months ahead of Black Friday.This trend is only continuing to grow as consumers find online shopping convenient to their shopping habits, easy to do, and the wide selection lets them find great deals on price.

This boom in e-commerce continues on past Black Friday. Cyber Monday, a marketing term coined in 2005 to describe a big push with incentives to shop online days after Black Friday, set records in 2010. According to a Star Tribune article from January 16, 2011, Cyber Monday sales rose 16 percent from 2009, and topped $1 billion overall –– marking the first time Cyber Monday hit the billion dollar mark. The record setting didn’t stop on Monday, according to comScore, a company that tracked the sales figures between November and December for the e-commerce industry. Sales on Thanksgiving Day were up 28 percent from the previous year, and overall e-commerce sales topped $32 billion in the holiday shopping period, a 12 percent rise from 2009. Even Black Friday, brick and mortar stores’ biggest holiday shopping day of the year, saw a 9 percent rise in e-commerce to $648 million.

“This trend isn’t going away in 2011. Some preliminary predictions are suggesting that this year’s holiday shopping season is going to be robust, and online shopping will continue its rise in the eyes and wallets of consumers. You can see that e-commerce is heavily predicted to boom in the next four years through previous articles posted by Host Merchant Services. And while The Official Merchant Services Blog prepares to give you ongoing coverage of the holiday shopping season’s impact on the E-Commerce industry, we’re going to take some time to give merchants some helpful tips to get prepared for 2011:

  • Start early. With your promotions and your sales, start getting the marketing as well as the products or services out there to your customers as early as you can. As seen with the statistics above, online shopping is not beholden to the Black Friday start date. Online shoppers make their lists, check them twice as soon as brick and mortar shoppers and start looking for deals from spring on through the rest of the year.
  • Check and re-check your process. Make sure your online shopping cart is running smooth. The biggest draw of e-commerce for many consumers is convenience. So it’s very important for your online shopping experience to be hassle free to the users of your website.
  • Consider your product line. With online business as booming as it is, it can be easy for your site to get lost in the crowd as shoppers surf around. Consider offering something your competition can not offer. A unique item. An eye-catching deal. Basic marketing plan, but even in the e-commerce industry, the basics still work.
  • Gift certificates are a big holiday item, and that does not stop online. In fact tomorrow’s blog post is going to look at something specific to this year’s shopping season that takes gift certificates and gift cards a step forward in terms of convenience for holiday shoppers. One thing to remember about gift certificates is the post-holiday business they drum up for you. They are purchased during the holiday season, but get used after the holidays, giving your online store the potential to attract other purchases beyond the capacity of the gift certificate in the slower sales month of January.
  • SEO and Keyword choices should be focused on with your advertising. Consumers gift shop online using search engines. You want to do everything you can to get your site in front of them when they search for these gifts. The focus of your e-commerce solution for your business should be an online store that your customers can find easily and then use conveniently. This will get them coming back to your site.
  • Free shipping. This is something that if you can offer, you should strongly consider offering to your customers. It is a big boost for the e-commerce industry leaders each year that they can offer free shipping to holiday shoppers.

Those tips are just scratching the surface of things you can do to prepare for the holiday shopping season. It’s certainly not too late to get ready for the business rush that holiday gift-giving provides each year. Host Merchant Services provides e-commerce solutions to our merchants that will let them take payments smoothly and efficiently. And The Official Merchant Services Blog will continue to provide insight on how merchants can maximize this opportunity.