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Big Tech Earnings Reveal Big Ideas For What’s Next In Commerce

Some of the top entities in Big Tech recently released their latest earnings reports. Amazon, Google, Microsoft, Apple, and Facebook all performed beyond what analysts predicted. Analysts also predict these earnings reports will highlight a greater emphasis on commerce soon. All of these entities have distinct plans for what they will do with their investments.

Ongoing Growth For Amazon

It is no surprise that Amazon is still growing in prominence. Amazon saw about half its revenue come from product sales. The company’s revenue rose by nearly a third to about $57.5 billion this past quarter. The company’s service portfolio also saw a 50 percent increase in revenue to $51 billion in the past quarter. The service portfolio includes Prime Video subscriptions and Amazon ad sales.

But Amazon Web Services saw a drop in its operating income in the first quarter. AWS had $4.2 billion in operating income, which is less than the 75 percent profit burden it had last year. But AWS’ income is still significant enough to make a substantial difference in how the business operates.

Amazon is expecting further growth, although its growth rate in the second quarter will likely slow by about a quarter. Amazon will still be raking in money, as it will likely see operating profits of at least $4 billion in that period.

The development comes as Amazon prepares for a significant transition. Founder and CEO Jeff Bezos will be departing from his position this summer, but he will remain an executive chairman with the company. AWS CEO Andy Jassy will replace Bezos as the company’s CEO. Whether there will be any other surprise announcements from Amazon remains uncertain, but Bezos’ influence will likely remain a constant at the company.

Amazon’s growth is no surprise, as the company continues to be a strong force in today’s economy. Amazon has been a company that people rely on for many reasons. The possible new things that Amazon will have to offer and its next innovations will be worth spotting, especially as they could make Amazon an even more profitable company.

Facebook’s Hope

While Amazon is continuing with business as usual in the commerce industry, Facebook has plans to enter the commerce field. Facebook promoted in its earnings report that the company has more than a billion Marketplace users. Facebook also plans on using virtual and augmented reality programs to help facilitate digital commerce activities.

Facebook has plans to boost its digital commerce activities. These include efforts on the Facebook and Instagram platforms alike. One potentially involves retailers being capable of directly selling products to people through their Facebook and Instagram profiles or feeds.

Facebook continues to be in the news for how it operates and how it regulates its content. But Facebook will soon start focusing more on commerce activities without relying too much on the communication features that people often expect to find through the company. This development will be something to watch for when looking at possible investments.

What Google Wants

Alphabet, the company that runs Google, also wants to do more in the commerce industry. Alphabet has reduced product listing fees on Google’s shopping section. The company has also reduced commission fees for sales facilitated by the Google shopping search feature. Google’s moves are helping people use the system while making it easier for them to manage various transactions while online.

Alphabet reports that its commerce efforts are working through a combination of traditional searches, Maps listings, and YouTube reports. People are searching for local businesses on Google more than ever, making Google a more viable solution for search needs. Google frequently updates its systems to make its data more visible and useful, especially when showcasing some of the specifics surrounding different businesses in local areas.

Google has also been helping businesses with omnichannel marketing. Retailers and other companies can use all of Google’s features to reach customers. They can use the Maps feature to highlight their locations and list their products on Google’s shopping search results. Retailers can also pay extra to advertise on Google and to have their products or services be the top results on searches. The system allows retailers to become more visible to everyone, providing further growth.

Google also has partnerships with PayPal and Shopify, two of the most prominent online shopping systems. Google’s work with these entities will make it easier for people to market their products and for customers to pay for their orders.

Microsoft and Apple Are Competing Well

Microsoft and Apple may be direct competitors, but they are both alike in how they want to reach more people through commerce. Apple regularly reviews different commerce opportunities through its products, including how its products can support NFC transactions and various apps provided by retailers. The Apple Pay contactless payment system has especially become a necessity for many retailers to have.

Microsoft’s commerce work also deserves notice. Microsoft has been highlighting its MS Cloud development and how it can help businesses organize their operations online.

Microsoft is also buying its way into the commerce field by purchasing the online communications system Discord. Microsoft is spending nearly $10 billion on its acquisition. The total is a fraction of the company’s $2 trillion market cap, but it shows how committed Microsoft is in finding ways to expand.

Microsoft also recently purchased Nuance Communications, a healthcare technology firm. The acquisition of Nuance will help Microsoft enter more healthcare-related activities. Nuance particularly focuses on artificial intelligence and speech recognition systems. The potential for Microsoft to use Nuance’s technology for more things could be worth watching, especially when looking at how it continues to thrive in the digital environment.

A Strong Future For All

The Big Tech companies have shown that they are all looking to grow further, and they are ready to use the commerce industry to make it happen. They will become more ubiquitous and inviting for all investors to explore as they look for growth opportunities that they could utilize.

Amazon & Apple May Have Pushed Their Luck

The Amazon-Apple Partnership Triggers an FTC Antitrust Investigation

While Amazon offers a marketplace for buyers and sellers from around the world to find one another, the company also controls who sells major brands. For example, if you found a new pair of Nike sneakers for less than $100 at a discount store, you could not turn around and sell them on Amazon for a significant profit – unless Amazon “ungates” you. Amazon limits the number of sellers who can sell Nike along with many other brands and “gates” everyone else. Sellers must jump through hoops to make it through this exclusive gate to commerce.

Enter Apple to the Amazon Stage

Apple’s recent partnership with Amazon and the resulting ousting of Apple product refurbishing businesses caught the eye of the Federal Trade Commission. While the stated intention of Apple selling its products directly to consumers via the Amazon site was to prevent counterfeit Apple products from making it onto the marketplace, Amazon has left some Apple product resellers out of the loop. Not only are the Apple product resellers out of an Amazon gig, but consumers who could buy refurbished Apple products at a fraction of the cost of new Apple products no longer have access to these resellers.

Certified by Apple = Priced by Apple

Amazon did give the Apple resellers two months’ notice before forcing them off of the platform. And certified Apple resellers are able to continue selling refurbished Apple products – certified by Apple, no less. Apple along with other big brands on Amazon will only authorize resellers who charge a specified minimum amount, which will be a lot higher than the non-authorized resellers were willing to charge. Consumer payment bridges the difference.

Does this sound like a “restraint of trade” or an “attempted monopolization”? Such wording can be found in our country’s antitrust laws. This is when the FTC started paying attention to how Amazon and Amazon’s partner brands like Apple control who sells what and for how much on the site.

While Amazon didn’t completely ban third-party sellers from Apple reselling, the company did only offer an “Amazon Renewed” option to resellers who purchase $10 million in annual inventory, a barrier to entry for the average Apple refurbished product reseller, including small businesses, as well as individual sellers.

Enter FTC to the Amazon Stage

The FTC is now carrying out an antitrust investigation into the online marketplace giant. In addition to this latest antitrust investigation, the FTC along with European regulators are taking a closer look at Amazon’s practice of using its proprietary sales data against competitors.

Along with the FTC, the Justice Department is also investigating Amazon, and eight states, as well as App Store customers and developers, are suing Amazon.

FTC Tech Task Force

The FTC created a Tech Task Force in February to focus on anti-competitive practices on tech platforms. At least one member of this task force interviewed an Amazon refurbished Apple product reseller who was squeezed off of the platform as a result of the Amazon-Apple initiative launched last fall. 

The FTC is also investigating Facebook’s acquisition of Instagram and WhatsApp. Ultimately, consumers and the general public pay the price of tech giants leveraging their control over the marketplace to increase profits while decreasing competition.

E-Commerce: Cyber Monday [2023 Update]

Today is Cyber Monday. And The Official Merchant Services Blog has been running a series on the Holiday Shopping Season that has basically been building up to today. Previous blog posts predicted that Online Shopping was beginning to really bit into Black Friday sales and that a general shift in consumer shopping habits was taking place. We had discussed that holiday shopping was beginning earlier and earlier each year due to the convenience of online shopping and the prevalence of deals to be had before Black Friday. We also pointed out that Cyber Monday had entrenched itself as a follow-up to Black Friday.

And judging by my own e-mail box today, Cyber Monday is taking no prisoners this year. I found deals from Amazon, LivingSocial and Newegg all waiting for me when I woke up. Each of these were targeted to my own buying habits too. So they got my attention.

Clicks Take it to the Bricks

Another thing that got my attention: The numbers coming in for Black Friday itself. As this article from Bloomberg stated quite clearly: “Online shoppers didn’t wait around until Cyber Monday to start their holiday shopping.”

The article references statistics from an IBM research unit called Coremetrics, and states that 20% more consumers shopped online this Black Friday than did last year. The data collected also states that 39% more online shopping happened on Thanksgiving Day itself. The ease of online shopping is infiltrating the traditional brick-and-mortar retail event and Host Merchant Services’ analysis of this year is holding true –– sales numbers across the board rose from 2010, so overall Black Friday had a boost for retail, but clicks from e-commerce continue to grow and cut into the sales from bricks.

Black Friday Was Still a Boom for Retailers

In fact, this article from Internet Retailer details some of the strong sales numbers from Black Friday: “Sales were also strong at bricks-and-mortar stores, reports ShopperTrak, which monitors traffic and sales at major malls and retail chains. Total Black Friday retail sales rose 6.6% year over year to $11.40 billion, while foot traffic increased 5.1%.”

Looking Toward the Future

The Black Friday business blitz also revealed some healthy news for another topic Host Merchant Services has been covering this year: Mobile Payments. According to this article from Seeking Alpha, mobile payments business increased 500% from 2010 on Black Friday. According to the article, PayPal mobile reported the huge increase, coming in at 511% to be exact. PayPal Mobile also noted that there was a 350% increase in mobile shopping on Thanksgiving 2011 when compared to 2010.

According to numbers from the aforementioned IBM research, 17.37% of all consumers used a mobile device on Black Friday to visit a retailer’s site. And 9.73% used a mobile device to make a purchase. The Seeking Alpha article quoted Amanda Pires from PayPal. Pires suggested that this year’s holiday is proving to be the largest mobile holiday shopping season PayPal and eBay has ever seen, and then quoted Pires directly as stating: “The retailers that are taking advantage of mobile shopping are going to win. We expect mobile shopping to continue to be strong throughout the holiday season.”

This is good news for Mobile Payments, as Host Merchant Services research has shown in the past that there have been some bold predictions for growth in Mobile Payments, but that the services were slow in taking hold this year in the U.S. Growth like the numbers cited from Black Friday 2011 should fuel more positive momentum for that consumer payment option.

What is Cyber Monday?

Cyber Monday is the Monday immediately following Black Friday. This day was created by companies who wanted to recommend people to shop online. What started off as a promotional strategy has quickly become one of the biggest online shopping days of the year. It is also the easiest way for analysts to break down the “clicks vs. bricks” battle of online shopping strength compared to retail store shopping strength.

What are the benefits of Cyber Monday?

  • Extremely last minute deals, since you’re online and can go right up to the very last second of the deal.
  • Online only deals, as e-commerce sites specifically target your business they offer deals online that you can’t find in brick and mortar stores.
  • Shop anytime you want, which is extremely attractive to consumers as they get to work shopping into their schedule.
  • Convenience of shipping, which is the ultimate thing that online will always have over retail. Just a couple of clicks and none of the hassles.
  • Greater range of shopping, which means consumers aren’t limited to places they can reach in their local area. Online shopping is worldwide.
  • Compare prices. As an online shopper you can pretty much just tab right over to the competition to directly compare prices.
  • Coupon or promo codes. Just like retail stores, coupons and promo codes fuel even bigger savings online.
  • No waiting in line. Back to the convenience, it can’t be stressed enough how much easier it is to shop online because of simple things like not having to stand in line.

E-Commerce is Thriving

All of the benefits of Cyber Monday play right into the bustling e-commerce industry. E-commerce continues to grow as it becomes a more and more accepted and convenient method of holiday shopping. Cyber Monday is today. The deals are most likely sitting in your email box as well. Click your way around and see what’s available. Holiday shopping is shifting rapidly and the power of e-commerce and online shopping solutions need to be embraced by merchants since consumers are embracing them so readily.