Revel Systems has been offering top-rate point-of-sale solutions for businesses since 2010. The company provides an advanced POS solution for restaurants, retail stores, and other physical businesses. The thorough design of the Revel platform makes it a must-have for anyone aiming to handle more transactions. Below, we will explore its key features, advantages and disadvantages, pricing, and more about Revel Systems point-of-sale to decide if it’s a good investment.

Unlike many retail POS systems, Revel Systems is not restricted to POS-related tasks. It also aims to improve customer experiences and increase overall efficiency.

An Overview of Revel Systems Point-of-Sale

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Revel’s point-of-sale platform utilizes native cloud technology to help restaurants and retailers enhance customer experiences, diversify revenue streams, and expand their businesses efficiently. It has been implemented at tens of thousands of customer locations and is tailored to the needs of growing chains.

The software targets the restaurant, retail, and hospitality sectors and boosts operational efficiency, facilitating smooth and effective business operations. Key features include intuitive sales reporting, inventory, and customer relationship management.

The monthly pricing is $99, covering inventory, employee and customer relationship management integration, reporting, and analytics. Note that purchasing at least two terminals is required with this plan.

The Processing package includes EMV, Apple Pay, and dedicated in-house support. It covers all card types, online statements, and reports for a flat fee. Additional security is provided through point-to-point encryption to protect customer data. Interested customers should contact the sales team for a personalized quote for this package.

Revel prioritizes client success and is committed to integrity and transparency, positioning itself as a people-first business.

Pros and Cons of Revel Systems Point-of-Sale

What Are the Features of Revel POS?

Revel Systems provides essential features that benefit startups and small to medium-sized businesses looking to expand:

• Inventory Management

Revel Systems enhances inventory control with detailed management features. It leverages sales data to forecast inventory requirements and automates tracking, reducing manual inventory adjustments. The system ensures that stock levels are updated regularly, helping maintain item availability in retail and restaurant ingredient supply.

• User Interface & Experience

Revel Systems’ user interface is designed for simplicity, aiding in business management. The accessible dashboard allows staff to manage tasks like order processing and sales operations efficiently, minimizing errors and service delays. Its iPad POS system includes a comprehensive back-office module for customizing displays, sales monitoring, and reporting. Businesses can update menus, product details, and prices, adapting to market shifts and consumer demands.

• Payment Processing

Revel supports various payment options, including contactless cards, online payments, and mobile wallets like Apple Pay and Google Pay. Its iOS system enhances payment security with end-to-end encryption, protecting against fraud. The flexible pricing management accommodates taxes, discounts, and fees while ensuring compliance and enhancing customer experiences.

• Employee Management

Revel’s POS system comes with tools for effective employee management, including an intuitive scheduler and time clock for shift management. It simplifies employee account setup and includes features for tracking performance. Businesses can link employee performance with customer interactions by assessing metrics like sales, order sizes, and customer frequency, identifying high-performing employees.

• Customer Management

Revel Systems integrates Customer Relationship Management (CRM) and loyalty programs to boost customer engagement. It allows for order customization and supports gift cards and promotional discounts. Revel’s system offers features like online ordering, self-service kiosks, and reservations, providing tools for personalized recommendations and digital receipts.

• Flexible Ordering

Revel Systems offers innovative solutions for streamlined ordering processes such as ordering from the table, through mobile devices, online, and via customer-facing displays. Additionally, Revel has integrated video playback on idle customer-facing displays.

• Kiosk POS

The iPad POS allows customers to manage their orders independently. They can explore menus, customize their selections, adjust quantities, and input their names. Payment options include debit, credit, cash, or gift cards.

• Digital Menu Board

Revel’s system synchronizes with digital menu boards to ensure menu updates on the POS are automatically reflected on the digital displays.

• Kitchen Display System

In the kitchen view, orders entered, or payments made through an iPad are displayed on the kitchen display system. This system shows details like the order content, modifications, time of order, server and customer names, and order status. Servers mark orders as completed on the expedited view, removing the order from the display.

• Intelligent Reporting Suite

Revel’s reports are comprehensive and user-friendly. They cover a range of data, including transaction specifics, sales summaries, ingredient usage, PLU data, gift card balances, void and credit transactions, returns and exchanges, labor cost ratios, and employee checkout details. The system supports real-time tracking and data exportation for operational insights.

• Reporting & Analytics

Revel Systems offers detailed reporting on business performance, focusing on sales and customer behavior. This data assists businesses in refining their operations for increased efficiency and profit. Revel also supports inventory adjustments based on demand data and enables targeted enhancements in pricing, marketing, and product offerings through sophisticated analytics.

Revel POS Hardware

Revel offers an iPad POS system. You can acquire the hardware through many third-party companies that Revel supports. When necessary, you will likely require iOS devices for your work needs. The iPads vary from the smaller iPad Mini, suitable for mobile use, to the high-performance iPad Pro, which includes an M2 chip.

The company also sells payment acceptance devices that can handle multiple transactions. For example, you can acquire a card scanner or an EMV chip reader, among other tools, for your work.

Revel also offers durable stands and accessories in partnership with IPORT, providing stable mounting, charging, and safeguarding for iPads. This ecosystem aims to improve the experience for both staff and customers by emphasizing reliability and quality control. Revel’s hardware solutions are set up in advance to integrate smoothly with their POS software, creating an effective system that supports various business activities.

What About the Software?

Revel provides a software system that works for all businesses. You’ll find many thorough features that work to your benefit:

• Revel offers separate POS options for businesses of all types. You can search the Revel system to see which template works for you.
• The Revel platform offers multiple back-end systems to customize your experience. Using the same platform, you can produce a new menu, incorporate multiple inventory items, and review individual employees.
• The open API lets you integrate multiple third-party programs with Revel. You can use this when managing reward programs, accounting files, and anything else you use from an outside party.
• You’ll get automatic updates to the software directly from Revel.
• You can get as many users on your software platform as you wish. You can also create unique permissions for each person.
• The software can be locally based or can be accessed from the cloud.
• Revel lets you review all your data using the same software program, giving you more control over handling your content. You’ll appreciate how well the Revel system works when you find something convenient for your needs.

Add Multiple Functions

You can also include various additional functions in your Revel Systems POS package. You can incorporate these features based on whatever tasks you want to handle in your business:

• You can order a display system for your POS setup if you wish. The system allows you to display prices and other features to your customers.
• Revel supports integration with multiple employee management programs, including Homebase, Deputy, and DTT platforms.
• Additional integrations for Xero and QuickBooks Online are available. The right integration will make moving your transaction data to those platforms easier.
• Some of the loyalty programs you can handle include ones from LevelUp, LoyalTree, and Pepper.
• Mobile payment processing support is available. Revel supports PayPal, Apple Pay, and Braintree payments.
• You could even accept Bitcoin payments with Revel. Revel offers help for businesses looking to accept this currency, and there’s a possibility that more crypto choices may be available soon.
• All these functions are convenient for many needs, but getting them ready will cost extra. Revel will help you recognize what you might spend on something before starting, ensuring you’ll know what you will spend on anything you use here.

How Much Does Revel POS Cost?

Revel Systems offers a range of POS pricing plans to support businesses expanding to serve numerous customers across multiple locations. The starting price for their entry-level plan is $99 per month, featuring a transaction fee of 2.49% plus $0.15 per transaction. This plan is ideal for businesses focused on growth across multiple locations.

However, businesses must commit to at least two terminal devices and agree to a three-year contract to access this plan.

Also, to make it work, you will require iOS-compliant devices. Apple’s iPads and other iOS devices are more expensive than most other solutions. If you’re unsure how to install your Revel setup at your business, you can have a professional do it. You’ll spend at least $674 on installation services if you employ them.

While Revel Systems provides robust features, its pricing is generally higher than competitors like Lightspeed or PayPal Zettle, which might offer more flexible terms or even free versions. Revel Systems does not offer a free trial of its services, but businesses can schedule a free demo to experience the platform before making a financial commitment.

Revel POS: Integration Options

Apart from the integration options discussed above, Revel POS provides various add-ons to expand the capabilities of its cloud-based platform. These additions include customer relationship management, marketing, workforce management, and data analysis tools.

For example, collaborations with firms such as 7shifts support employee management and payroll services, while connections with services like Amaka enable adaptable accounting integrations with software like QuickBooks or MYOB.

Revel POS: Ease of Use

Once installed, the software is easy to use. Its user-friendly front end has a clear layout, displaying a product matrix on one side of the screen and order totals on the other. Users can add products, apply modifiers, and handle payments and discounts efficiently. For those new to the system, Revel POS provides training videos on YouTube that demonstrate its use in various environments, such as restaurants and retail stores. These videos are useful for learning how to use the software’s features effectively.

Employees log in with a PIN that grants them access to specific settings and permissions. The touchscreen interface is designed for simplicity and can function as either a kiosk or a customer-facing display, offering both visual appeal and functionality.

On the back end, Revel is organized to facilitate management tasks like inventory tracking and employee management. However, becoming acquainted with the system may take time and effort, assuming some previous knowledge of POS systems and their advanced features. Basic tasks such as exporting data, managing employee permissions, and updating inventory are straightforward once users pass the initial learning phase. Revel also allows for deactivating any non-essential features to keep the interface uncluttered.

Customer Service Points

The customer service department at Revel is there to help you with all your work needs. The department offers twenty-four-hour services by phone, email, and live chat. You can have a technician remotely access your Revel system to review anything that concerns you with your system.

The Revel University system also provides all the information you need to learn how to use the Revel platform. It provides information on managing your business operations and configuring your interface. The university also has videos to illustrate how to manage many valuable tasks.

Customer reviews have found the service department to be very beneficial. The team here is always open about what customers can use for their work needs, giving you a better idea of what to expect when completing your work processes correctly.

Alternatives to Revel POS

Revel vs. Square POS

Square offers a comprehensive point-of-sale solution ideal for various businesses, including retail and restaurants. The system operates both online and offline, ensuring functionality without an internet connection, and supports iOS and Android devices. Its straightforward setup and intuitive interface highlight Square’s ease of use, which requires minimal training. The hardware options are diverse, ranging from mobile readers to more robust registers, catering to different business sizes and needs.

The basic Square POS software is free, with no monthly fees. Transaction costs are competitive, with in-person transactions charged at 2.6% plus $0.10, online sales at 2.9% plus $0.30, and manual entries at 3.5% plus $0.15. Higher volume businesses can negotiate custom rates. Square also provides additional services like loans, customer management tools, and marketing solutions, enhancing its value as a business tool​.

Clover POS

Clover offers a distinct approach by combining robust dedicated hardware with versatile software solutions, making it suitable for businesses that prefer not to rely on personal mobile devices for their POS needs. Unlike Square, Clover does not offer a free software option, but its competitive payment processing rates and lower software subscription fees make it a strong contender. The standard processing fee with Clover’s hardware is 2.3% plus $0.10 per transaction.

Clover POS‘s strength lies in its integration capabilities and the ability to customize the system with various apps tailored to business needs.

Conclusion

Revel Systems offers one of the most technically functional POS options today. You will find many things to benefit from when you use Revel’s platform, so consider what you get from a system when finding something convenient. Revel will do well when you need to handle anything for POS purposes, especially when you want to manage your content right.

In conclusion, Revel Systems provides a robust, feature-rich POS solution tailored for restaurant, retail, and hospitality businesses. With comprehensive tools for inventory management, payment processing, and customer relationship management, Revel stands out as a versatile and practical platform. Despite its higher cost than some competitors, the advanced features and integration capabilities justify the investment for many businesses. However, potential users should carefully consider the financial commitment, including hardware and installation costs. Revel Systems earns a 3.9 rating for its innovative approach, extensive functionality, and reliable customer support, making it a strong contender in the POS market.

Frequently Asked Questions